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FREQUENTLY ASKED QUESTIONS
1. What is MyDigitalMedicalRecord.com™?

MyDigitalMedicalRecord.com™ is a website based service which allows anyone to create a portable digital record of his or her complete medical history. This record can be downloaded and taken with that individual, and viewed on a computer by whomever that person chooses.

2. What is the benefit of having my medical record with me? 

If you, as a patient, are going to a hospital or to a new doctor, this product helps healthcare professionals get all necessary information quickly and easily. It saves time and money, and helps to ensure that the medical history is accurate. It also contains details of the person’s past, which are often easily forgotten. It’s especially important in emergency situations when time is of the essence. It can prevent delays, reduce financial expenses and possibly save your life!

3. What formats are available to carry this medical record with me?

You can carry this record in the form of a flash drive (pen drive) on your key chain, or a credit card size CD, or small SD card in your wallet. Also available are conventional sized CD’s, and of course, paper.

4. How can healthcare providers use my digital medical record?

Today, virtually all healthcare providers throughout the world use computers to varying degrees. Any digitalized record can be put into the appropriate place in a computer and visualized within seconds. We install Acrobat Reader to bring up your PDF file and it is immediately accessible.

5. What is the premise of mydigitalmedicalrecord.com™?

The field of medicine continues to offer more of everything, and this has led to more patient interactions with multiple healthcare providers. This has resulted in more testing, procedures, and prescriptions. Accordingly, it is a continuing challenge to keep track of your medical history. It is important to do this, as it helps save you time, money and frustration. It may help to prevent unneeded testing or re-testing. It may save your life! It helps your caregivers too, as they continue to request your needed medical history each time you have a new medical encounter. The key to effective, timely and affordable medical care is more than knowledge of the body, its diseases or the ability to treat them.

It is the timely transfer of a person’s detailed, organized and legible medical history to all those medical personnel who care for you.

Most of that medical history is requested directly from you, the patient!

Many of us have lost track of the different physicians we have seen, and the hospitals, ER’s, and outpatient facilities we’ve visited. We don’t know where important and expensive medical records are stored. Many of these records have been destroyed or sent somewhere so as to make them irretrievable. The changes in doctors, and insurance plans, along with our changing jobs and residences make it probable for records to be destroyed, lost or inaccessible. All of this means that the ongoing compiling of one’s medical record, and keeping it at a secured, accessible site, is more important than ever.

6. What does mydigitalmedicalrecord.com™ do?

It can be difficult or impossible to remember all the information related to your health. Mydigitalmedicalrecord.com™ allows you to keep track of your health history—the vaccinations that you have had; the childhood diseases that you have had; the medications you have taken; the surgeries, procedures, and treatments you have had. The laboratory test results x-ray and other imaging reports, and pathology reports are also important to know. This information is provided by you into a web based, digital medical record, that can be updated at any time. This provides you with a complete record of your medical history. You can then provide this to your doctor in a detailed, legible and organized fashion so that he or she can best care for you.

7. Why do doctors and nurses ask all those questions?

The single most important component of the information that is used by a physician in determining your health condition and treatment plan is what you tell the doctors and nurses!

8. What happens when you go to the doctor or hospital?

You are asked questions. What medications are you taking? Which are you allergic or simply intolerant to? Which medications simply haven’t helped you? What illnesses or conditions do you have now, and which have you had in the past? What vaccinations have you had and when? What surgeries and procedures have you had? What exactly did the biopsy show? Is there a type of anesthetic that you can’t tolerate? What conditions run in the family? And so on.

Often you are asked many questions in a short time period. You can’t remember or never knew the answer, don’t understand the relevance of the question, or simply don’t feel well enough to think clearly. Yet, that information is crucial to the proper treatment of you, the patient! Have you ever wondered what happens when you answer “I don’t know” or “I don’t remember”? This can delay care, can lead to repeated and expensive testing, and can lead to recommendations for treatment that you can’t tolerate or that simply hasn’t helped in the past.

Your life—your health—is your responsibility. Healthcare professionals can only do their best, and this is largely contingent on the accuracy and timeliness of the information that you give to them.

9. How is my credit card information and medical information protected?

Your personal and medical information is password-protected on the website. This means that it cannot be accessed without a password. Your credit card information is also secured on this site using the latest and most sophisticated measures. Your digital medical record that you carry with you can also be password-protected if you choose. Ink on paper cannot be as easily protected and so may not be the form you take with you if you are traveling.

10. What if I’m taken to an emergency room and can’t communicate with the staff? How can they access my record that’s with me if I can’t give them my password?

Good question! We suggest that you do not password-protect the record that you carry with you.   Your healthcare providers will need to be able to access this information quickly. Your record on the website, however, will remain password protected.

11. How does the medical staff know that I have a medical record with me if I can’t communicate?

Unless someone is with you that can tell them, it’s a good idea to have a label readily visible on the inside of your wallet or pocketbook that tells the location of your digitalized medical record. You can also label a medical alert necklace or bracelet with this information.

12. How does this service save me time and money?

When you are seen by a doctor or nurse in any situation, the most important information they need is your medical history, past and present. If they can access an updated, legible, accurate and detailed record, this saves a lot of time—yours and theirs. It also allows them to make a faster and more accurate assessment of your condition, which allows them to limit guessing and testing. This also saves you time and money. You’re also more likely to have a better medical outcome.

13. Why can’t I just put all my records into a folder and carry them with me?

Some people do that, and that too can be helpful. The benefit of having this service is that the records are organized in such a way that the most significant information is located at the top of the history, so that this crucial information can be found as fast as possible. The answers to the questionnaire are in a sequence that most doctors and nurses are accustomed to viewing. Also, the details that are requested from you and thus provided to the healthcare professionals are organized just as a physician would organize them, and they are in a legible format, making the healthcare givers more likely to read and understand your story. Finally, carrying a thick file while traveling, even locally, can be cumbersome and prone to loss of records. Also, many medical records contain birthdays and social security numbers and other identifying information that may make you susceptible to identity theft, and therefore it is not only impractical to carry your records from doctor to doctor, it can be dangerous.  The MDMR version that we provide to you (CD, flash drive, etc.) does not contain your social security number.

14. What happens if I forget my password for the website?

As with most web based services, if you email us this fact using the email address that you initially gave us when you became a member, we will promptly email your password to you. Once you’re into your web file, you can change your password at anytime. You can also download your complete medical record at anytime. There are no fees for you to personally upload information, or download information during the one year course of your membership.

15. How far back in time should I go to document my medical history?

The answers to the questionnaire are the most important part of your record. This should be updated periodically—at least every 6 months even if you think nothing has changed. Things are always changing, and you’ll be surprised at how much they change, if you carefully rethink the questions. Even family history changes! Usually, it is important to go back at least two years when it comes to documents such as lab tests, imaging and hospitalizations. Things beyond that need to be mentioned, but the details of these become less important.

16. How much will it cost me to obtain my medical documents?

Hospitals and doctors’ offices typically don’t charge for copies of records. Also, only you can authorize copies of these. They are your records and you are entitled to them by law. It’s best to let the hospital and doctors’ offices know when you’d like to get them, and have them call you when ready so you can pick them up in person. Legally they have up to thirty days to make them available to you, so be patient but stay on task. If you can’t be there in person to pick them up, then they can fax or email or mail them to you. Note that copies of EKG’s and certain other graphic documents don’t image well by faxing.

17. What if I don’t know the answers to certain questions on the questionnaire or can’t locate all of my medical records?

Simply do the best that you can. Only questions to which blanks were filled in or where answers were given in the affirmative will show up to the end user (i.e., healthcare provider). Questions to which no response or a negative response is given don’t typically show up to the end user. This is a more efficient way to present your story.

You can always go back and change or add information to the questionnaire when new information is acquired from the doctors, hospitals, labs and imaging facilities. There will be plenty of information for you to enter in the beginning, and this will be an immense help to those that care for you.  You can get copies of your medical records from your doctor.  Contact your doctors and hospitals to see how you can get copies of the records.

18. If I don’t renew my membership, what happens to my information on the web?

We will remind you by email a few times before it’s time to renew your annual membership. If you don’t renew it, then your information will not be accessible by anyone on line. We can store it for you for a period of two years, off line at a secured site, if you opt for that, at no charge to you. If you renew your membership within that time, we can place it back on the web and again it will be password protected as before. You can then add and modify information. Ideally, update your information as it changes throughout the year and keep your membership active. This is less difficult than waiting a long time and trying to find your new information. You never know when a digitalized, updated record will be most important to you.

19. Will my personal information be given out or sold to a third party by you?

Absolutely not. The service is for you and you alone. Any and all information submitted to this website is secured and will not be given to anyone. Only you can give out information. This issue is of highest importance to us and should be to you too.

20. What will I have when I’m finished and how do I use it?

Mydigitialmedicalrecord.com will allow you to formulate your portable medical record. This record can be as brief or extensive as you wish. Once you are a member, you can add to or modify your record as often as you like, whenever you like. You can take it with you, or access it at anytime, anywhere. You save time, money, and perhaps you might save your own life! In some emergency situations, effective treatment relies on the ability of the health care professionals to obtain as much essential information as quickly as possible. Every second can be important. You can benefit with respect to time, money and saving yourself from the hassle of not having information available when a doctor’s office, emergency room or urgent care needs it to help you.

Our clients like to take it with them when they are in town, or traveling at home or abroad Having a complete record—with personal contacts, insurance card information, medical directives—and a detailed, completed questionnaire, can become your best partner in your own medical care. Your doctors’ and hospitals’ medical notes, imaging reports, and lab reports can save you time, money, and help your caregivers help you.

The form in which you choose to carry your digital medical record is up to you. It can be on a conventional CD, a smaller CD the size of a credit card, flash drive (pen drive), or even ink on paper. In today’s world, every medical professional will have a computer, into which they can place your digital record (using a CD drive or USB port) in order to view your information. They can read it, print it or store it, then hand it right back to you to use again! This portable record can be password secured as you carry it, or without security if you wish. Access to the website, naturally, will always be password secured by you.

21. How do I become a member and create my digital medical record?

The following are steps to becoming a member and then formulating your digital medical record:

  1. Go to the red “Membership” tab and click on it. You will be prompted to fill out basic information so that we can identify the user and contact you by email, phone or mail if necessary. Then, hit the “Sign Up” button on the bottom right of the page. This will take you to a page which allows you to click on the Annual Fee and then add any other service(s) which you’d like us to provide for you. Once completed, enter your credit card information, and then hit “Accept”. You are now a member!
  2. The detailed Questionnaire is next. These questions have been prepared by experienced doctors and nurses. Please answer the questions as best as you can. If you don’t want to answer a question or if it doesn’t apply to you, simply skip it and leave it unanswered. Approximating dates to the closest year is usually adequate.
  3. Once the questionnaire is completed, you’ll have two other areas in which to add information. Simply upload your “Medical Notes” (typed or hand written notes done by a doctor’s office, hospital or other healthcare provider). Then upload other documents into “Labs and Imaging”. These include laboratory values, pathology reports from surgery, and imaging reports (X-rays, CAT scans, MRI’s, ultrasounds, etc.). Try to put these in a rough chronological order, past to most recent. That’s all you need to do!

    Note: In order to obtain a medical record, ask your doctor or hospital to provide copies to you. They may ask you to fill out their record request form, and we have one for you to download if desired. This is a free service which all healthcare professionals provide for their patients.


Remember: when your mydigitalmedicalrecord.com™ record is complete, you can download it at anytime, anywhere and you can take it with you!
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